Return Policy

RETURN, REFUND, EXCHANGE & CANCELLATION POLICY

At Zeodra, we aim to ensure that every product reaches you in perfect condition. Please read the following policy carefully before placing your order.

1.1 Returns & Exchanges

We accept return requests within 7 days from the date of delivery of the product.

A return/exchange request will be accepted only where the product is:

  • Defective or damaged at the time of delivery;

  • Unused and unworn;

  • In its original condition;

  • Returned with the original packaging, tags and accessories, wherever applicable.

In case of an eligible defective or damaged product, Zeodra may provide a replacement with a similar product of the same value, subject to availability.

The following products/items will not be eligible for return or exchange:

  • Products showing obvious signs of use or wear;

  • Products that have been washed, altered or damaged after delivery;

  • Products returned without original packaging/tags, where applicable;

  • Products damaged due to misuse, negligence or improper handling;

  • Products returned after 7 days from the date of delivery;

  • Scratched, burnt or otherwise damaged products where the damage is not attributable to a manufacturing defect.

To initiate a return, customers must contact us at zeodrawear@gmail.com within 7 days of delivery and provide the required order details and, where requested, photographs/videos of the product.

1.2 Refunds

Refunds are available within 7 days from the date of delivery, subject to the terms and conditions of this policy.

Refunds may be provided in the following circumstances:

  1. The product is confirmed to have a manufacturing defect and a suitable replacement cannot be provided; or

  2. The product is lost during transit and has not been delivered to the customer.

Discounted or promotional products are non-refundable, unless the product is confirmed to have a manufacturing defect or applicable law requires otherwise.

Once the returned product is received and inspected, Zeodra will notify the customer regarding the approval or rejection of the refund.

If approved, the refund will be processed to the customer's original payment method within 15 business days, subject to the processing timelines of the relevant bank/payment gateway.

1.3 Exchange

Exchange is available within 7 days from the date of delivery only in cases where the product is defective or damaged at the time of delivery, subject to verification.

Where an exchange is approved, the replacement product will generally be of the same value as the original product and will be subject to availability.

If the requested replacement is unavailable, Zeodra may offer an alternative product of the same value or a refund, as applicable under this policy.

To request an exchange, please contact us at zeodrawear@gmail.com within 7 days of delivery.

1.4 Cancellation Policy

Orders can be cancelled at any time before the order is shipped.

Once an order has been shipped, it cannot be cancelled.

If an eligible cancellation is approved before shipment, the applicable refund will be processed to the original payment method, subject to applicable payment processing timelines.

1.5 Shipping & Delivery

Orders are generally shipped within 1–2 business days.

Orders may be delivered through reputed courier partners such as DTDC, Delhivery, Aramex or other logistics providers selected by Zeodra.

Delivery timelines may vary depending on the delivery location, courier service and circumstances beyond Zeodra's control.

1.6 Late or Missing Refunds

If you have been informed that your refund has been processed but have not received it:

  1. Check your bank account or payment account again.

  2. Contact your credit card/debit card company or payment provider, as processing may take additional time.

  3. Contact your bank if required.

  4. If the refund is still not reflected, please contact us at zeodrawear@gmail.com with your order details.

1.7 Non-Refundable Products

All discounted or promotional products are non-refundable, except where a product is confirmed to have a manufacturing defect or where a refund is otherwise required under applicable law.

Any product that has been used, washed, altered, damaged due to misuse or returned after 7 days from delivery will not be eligible for refund or exchange, subject to applicable law.

1.8 Return Address

For an approved return, the product should be sent to:

Zeodra
1/11101 Subhash Park,
Shahdara, Street No. 8,
Delhi – 110032, India

Customers should contact Zeodra at zeodrawear@gmail.com before sending any product back.

Unauthorised returns may not be accepted.

1.9 Return Shipping

Unless otherwise communicated by Zeodra, the customer will be responsible for the shipping cost of returning a product.

Return shipping costs are generally non-refundable.

Customers are advised to use a trackable shipping service and retain the shipping receipt until the return is successfully processed.

Zeodra will not be responsible for products lost in transit while being returned by the customer where the customer has not used a trackable/reliable shipping service.

1.10 Gifts

Where a product was purchased as a gift and shipped directly to the recipient, any eligible refund or replacement will be processed in accordance with this policy.

Where applicable, refunds will be issued to the original purchaser/payment method.

1.11 Warranty

Zeodra does not provide warranty coverage for products damaged due to misuse, improper handling, washing contrary to care instructions, burning, alteration, normal wear and tear or any other damage caused after delivery.

Manufacturing defects, if any, will be assessed by Zeodra on a case-by-case basis.

1.12 Offers & Discounts

  • Two or more promotional offers cannot be combined unless expressly stated otherwise by Zeodra.

  • Shipping charges will not be considered part of the product/order value for the purpose of applying promotional offers.

  • Discounted/promotional products are non-refundable, subject to the exceptions stated in this policy and applicable law.

1.13 Legal & Jurisdiction

This policy shall be governed by the applicable laws of India.

Any dispute arising in relation to an order, product, return, refund or exchange shall be subject to the jurisdiction of the courts/appropriate legal forums having jurisdiction under applicable Indian law.

Nothing in this policy is intended to restrict or exclude any consumer rights or remedies available to customers under applicable law.

For any questions regarding returns, refunds or exchanges, please contact:

Email: zeodrawear@gmail.com