Shipping Policy
At Zeodra, we are committed to delivering your orders safely and on time across India.
1. Shipping Charges
- Free shipping is available across India on all orders.
- There are no additional standard shipping charges for deliveries within India.
- For reverse pickup/returns, a minimal reverse pickup charge of ₹100 will be applicable.
2. Order Processing
- Orders are generally processed and dispatched within 1–3 business days after successful order confirmation.
- Orders placed on Sundays or public holidays may be processed on the next business day.
- Once your order has been dispatched, you will receive tracking details through your registered mobile number or email.
3. Delivery Time
- Orders are generally delivered within 3–7 business days after dispatch.
- Delivery timelines may vary depending on your location, courier service, weather conditions, public holidays, or other unforeseen circumstances.
- Deliveries to remote or difficult-to-reach locations may take additional time.
4. Order Tracking
Once your order has been shipped, you will receive a tracking link/details that can be used to check the status of your shipment.
5. Address & Contact Information
Please ensure that your shipping address, mobile number, and other contact details are entered correctly while placing your order.
Zeodra will not be responsible for delays or failed deliveries caused by incorrect or incomplete address/contact information provided by the customer.
6. Delivery Attempts
Our courier partners generally make multiple delivery attempts. Customers are requested to be available at the provided delivery address and cooperate with the courier partner to ensure successful delivery.
If an order is returned to us due to repeated failed delivery attempts, incorrect address, or customer unavailability, additional shipping charges may apply if the order is requested to be re-shipped.
7. Damaged or Tampered Packages
If you receive a package that appears damaged, opened, or tampered with, please inform our customer support team as soon as possible and provide relevant photographs/videos of the package and products.
We will review the issue and assist you as per our return and replacement policy.
8. Delayed or Lost Shipments
While we work with reliable courier partners, delivery delays may occasionally occur due to circumstances beyond our control. If your shipment is delayed or appears to be lost in transit, please contact our customer support team so that we can coordinate with the courier partner and assist you.
9. Reverse Pickup / Return Shipping
For eligible returns, Zeodra may arrange a reverse pickup through its courier partners.
A minimal reverse pickup charge of ₹100 will be applicable for eligible return pickups, unless otherwise specified under a promotional offer or specific return/exchange policy.
The reverse pickup charge may be adjusted from the refund amount, where applicable.
10. Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team through the contact details provided on our website.
Zeodra
Website: zeodra.in